Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns via courier service incur a flat shipping fee of 35 NIS, which will be deducted from your refund.

In order to be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the original receipt or proof of purchase. In any case of return for exchange or cancellation of the purchase, the shipping cost will not be refunded. To start a return process, you can contact us at info.studiococo@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.